ABOUT MUTINEX

At Mutinex, we’re not chasing unicorn status—we’re building a sustainable, long-lasting business (think Bowhead Whale). We’re an early-stage B2B SaaS company with a proven platform, trusted by big-name clients, and already generating millions in revenue.
Our mission is bold: to build a universal business growth decision engine. Our platform empowers marketing, media, agency, analytics, and finance teams to organize, analyze, and action data at scale—unlocking and optimizing the true drivers of sustainable growth.
We’re a hybrid team spread across Sydney, Melbourne, and New York. We value open communication, diverse perspectives, and a culture of continuous learning and feedback.

THE ROLE

We’re looking for an Onboarding Manager who’s excited by working with both people and projects, solving complex problems and collaborating across an array of industries and specialties to drive forward a generational product. Whether you come from a traditional path or a more unconventional background, what matters to us is your curiosity, initiative, and ability to grow with us.

WHAT YOU’LL BE DOING

Lead the Onboarding Process: Own the customer onboarding journey from kick-off to go-live. You will ensure a seamless, efficient onboarding experience, meeting all SLAs and metrics, and maintaining constant communication with both internal and external stakeholders.
Optimise Execution: In collaboration with the Onboarding Lead and wider customer team, you will work to continuously improve the onboarding process, and improve the speed to live, bringing value to our customers sooner.

There’s no perfect candidate. If you meet some of the criteria below and are excited about the role, we strongly encourage you to apply:

• Loves a project. Building plans, organising resources and executing with continuous refinement.
• Comfortable in meetings and spreadsheets. Need to be confident in managing both people and data in equal parts