You are a key interface between customers, sales, and internal departments, ensuring that payment-related orders are processed reliably, accurately, and in accordance with internal guidelines. You combine a strong service and quality orientation with a structured and meticulous work ethic, maintaining a clear overview even with high volumes of requests.

Working closely with Sales, Compliance, IT, Finance, and Product Management, you support customers from order entry and onboarding to successful implementation in our systems.

You ensure high process and data quality and actively contribute to making processes transparent, efficient, and sustainable. In this way, you make a significant contribution to the stability of our daily operations, relieve the burden on internal teams, and ensure the reliable processing of our payment solutions.

Requirements

Your creative freedom:

• E2E Onboarding: You are responsible for the complete onboarding of new customers, including data collection, KYC verification, and technical setup in our systems.
• Order Management: You will independently process incoming orders from our customers, partners and direct sales in the area of ​​payment.
• Contract and existing customer management: You implement system-side extensions to existing customer agreements.
• Compliance & Audits: You coordinate audits under the Money Laundering Act and obtain relevant business information.
• Interface work: You will work on a project basis with colleagues from Compliance, Sales, IT and other specialist departments.

Your expertise:

• Education: You have completed commercial training or a comparable qualification.
• Professional experience: You bring relevant professional experience, ideally in an operational, process-oriented role. Career changers are welcome.
• Work style: You work in a structured, careful and reliable manner and maintain an overview even under high workloads.
• Compliance awareness: You have a strong sense of responsibility and a high understanding of quality and compliance.
• Languages ​​& Tools: You communicate confidently in German and English. You have excellent knowledge of MS Office (especially Excel, Word, and Outlook). Experience with ticketing or workflow systems (e.g., Jira) is a plus.
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