Customer Onboarding Specialist (Cybersecurity) at Sphynx

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cybersecurity, Technical Onboarding, Project Management, Technical Consulting, SecOps, Threat Intelligence, Technical Scoping, Client Relationship Management, ISO27001, NIS2, Platform Demos, Cross-functional Collaboration

Industry

Advertising Services

Description

Responsibilities Work closely with the sales team to understand customer requirements and provide technical solutions that meet their needs. Drive execution of kickoff calls, technical scoping sessions, solution utilization, and integrations Define and lead outcome-driven onboarding strategies for enterprise cybersecurity clients. Collaborate with internal teams (sales, security engineers, product, support) and external client stakeholders to ensure alignment and smooth hand-offs. Diagnose and resolve onboarding roadblocks—technical, process-related, or organizational. Develop and deliver focused workshops on platform use cases and best practices to key client teams. On-site visits to the client, to support with the onboarding process. Create and maintain onboarding materials: slides, project plans, status reports, and knowledge transfer documentation. Identify risks and opportunities during onboarding, escalating as needed and proposing mitigation strategies. Bachelor's degree in Computer Science, Engineering, or a related field. 4+ years in cybersecurity, SecOps, threat intelligence, technical consulting, or related fields. Strong project management skills (PMP, CSM, or experience running technical implementations). Hands-on experience with cybersecurity platforms; comfortable leading live demos, scoping technical integrations, and training. Experience in conducting assessments according to security standards (e.g., ISO27001, NIS2). Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Demonstrated ability to work collaboratively with cross-functional teams. Strong problem-solving skills and aptitude for understanding customer needs. Capable of managing multiple clients and timelines in a fast-paced environment. Preferred Qualifications Experience in project management in related IT fields or consulting is highly desirable. Familiarity with Agile methodologies is a plus. Technical certifications, Cybersecurity certifications relevant to the domain (e.g., ITIL, CompTIA Security+) will be an added advantage. Competitive remuneration package adjusted to proven skills and experience; Excellent working conditions; Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research; Exposure to international clients and collaborators.

Responsibilities

Lead the technical onboarding process for enterprise cybersecurity clients, including kickoff calls, scoping sessions, and integrations. Develop onboarding strategies and deliver workshops to ensure clients maximize platform utilization and achieve desired outcomes.