Customer Onboarding Specialist - (Italian Speaking) - (He/She) at AlfaDocs.com

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

32000.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, Stakeholder Management, Conflict Resolution, Project Management, Consultative Selling, Active Listening, Presentation Skills, Problem Solving, CRM Proficiency, Italian Fluency, English Fluency

Industry

Software Development

Description

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice. You will: Guide customers through the onboarding journey, from kickoff to successful adoption. Understand each practice's workflows and recommend best practices to improve productivity and profitability. Deliver engaging training sessions for doctors, secretaries, and practice managers. Manage onboarding projects, coordinating milestones, timelines, and stakeholders. Set clear expectations, proactively identify risks, and remove adoption blockers. Handle challenging conversations with confidence, maintaining customer trust even in difficult situations. Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience. Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience. 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales. Excellent communication, presentation, and active listening skills. Strong stakeholder management and conflict resolution skills. Ability to manage multiple projects while staying organized and focused on priorities. Customer-centric mindset with strong problem-solving abilities. Ability to influence customers through a consultative approach and build long-term trust. Ownership, resilience, and a proactive attitude. Passion for technology and digital transformation. Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar). Native Italian and fluent English (C1). Based near Munich or Milan, or willing to relocate. Administrative Info: Contract: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. Salary range: 30K-32K + bonus Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera Office Model: Hybrid Mode 3 days in the office, 2 days remote Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break Trial Period: 30 days Start Date: Starting September 2026 Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. Bonus for paid English or German language courses. Training courses, books, workshops, and team-building activities for personal and professional growth. Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. Regular company reunions (yearly meetups, Christmas dinner) Snacks and fruit always available in the office, along with good beer at the end of the week. Selection Process: Call with Talent Acquisition (30 min) Interview with Team Leader & Head of CS (60 min) Job Offer

Responsibilities

Guide healthcare professionals through the onboarding journey to ensure successful adoption of the AlfaDocs platform. Manage onboarding projects and collaborate with internal teams to improve the product based on customer insights.