WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect.
A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
This is a remote position.

KEY QUALIFICATIONS:

• 4–6 years of experience in customer onboarding, customer success, account management, or a related role in a SaaS or product-driven environment.
• Excellent communication, organizational, and customer service skills.
• Demonstrated success in onboarding execution as well as process improvement.
• Experience working cross-functionally with internal teams to improve the customer journey.
• Familiarity with the automotive aftermarket or parts eCommerce is a strong plus.
• Proficiency with CRM tools (e.g., HubSpot), customer analytics platforms (e.g., Pendo, Fullstory), and productivity tools (e.g., Miro, Microsoft Office).

SKILLS & ABILITIES:

• Ability to manage multiple onboarding projects with a high degree of professionalism and attention to detail.
• Skilled in building relationships and influencing outcomes across customer and internal stakeholders.
• Data-driven approach with a focus on continuous improvement and customer success.

TRAVEL REQUIREMENTS:

May be required if needed for projects

• Own the onboarding process from initial customer login through to first successful order, ensuring an efficient and positive experience.
• Deliver onboarding through a mix of 1:1 sessions, virtual trainings, and structured walkthroughs tailored to customer needs.
• Collaborate with Product, Marketing, Sales, and Support to enhance onboarding materials (videos, articles, self-serve tools) and provide feedback on platform usability.
• Help develop scalable onboarding resources and processes that improve consistency and reduce manual touchpoints.
• Use tools like HubSpot, Fullstory, and Pendo to manage onboarding workflows and reporting.