Customer Onboarding Specialist at Stampede

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, B2B SaaS, Onboarding, Project Management, Communication, Collaboration, Training, Client Success, Data Automation, Process Improvement, KPI Monitoring, Feedback Gathering, Technical Setup, Cross-Functional Coordination, Efficiency, Scalability

Industry

Software Development

Description

Company Description Who We Are Stampede AI is a fast-growing SaaS platform that helps businesses make smarter, faster decisions using real-time data automation. At Stampede AI, we help businesses turn data into decisions, quickly, clearly, and at scale. As an Account Manager, you’ll be the strategic partner for a portfolio of direct clients, helping them unlock the full value of our platform and driving long-term growth. Job Description Who You Are You’re an organised and customer-focused professional with 2+ years of B2B SaaS experience, ideally within hospitality technology. You have a proven ability to onboard enterprise and fast-growing businesses, guiding them through smooth, structured onboarding that deliver value quickly. You communicate clearly, manage timelines with confidence, and collaborate cross-functionally to ensure every customer experience starts strong and scales successfully. Key Responsibilities Customer Onboarding Manage the full onboarding journey from Sales handover to go-live, ensuring each customer is ready for launch with full confidence in using Stampede AI. Standardise onboarding processes across all product areas to deliver a consistent, scalable customer experience. Create and track onboarding plans in HubSpot, maintaining visibility on progress, blockers, and milestones. Launch and monitor onboarding % completion trackers to measure client progress and internal efficiency. Coordinate with internal and third-party teams to ensure all setups, integrations, and configurations are complete before go-live. Client Success & Relationship Management Deliver role-based onboarding guides and tailored training sessions for key roles such as Marketing Managers, General Managers, and Operations Leads. Provide engaging, hands-on product walkthroughs that simplify complex setups and boost user confidence. Maintain regular communication with clients to ensure satisfaction, gather feedback, and surface potential challenges early. Collaborate with the Customer Success and Product teams to share onboarding insights that improve both customer outcomes and internal processes. Scalability & Continuous Improvement (Pillar 3: Scalability & Efficiency) Build and maintain the Onboarding Hub a centralised space for both clients and staff to access guides, templates, and training materials. Automate onboarding communications, reminders, and progress updates to increase efficiency and reduce manual follow-ups. Develop clear touchpoints and milestones for CSAT/NPS collection throughout the onboarding journey Performance Tracking & Analysis Monitor key onboarding KPIs, including: Reduce average onboarding time Maintain excellent onboarding CSATs Tracking and reporting on onboarding health Improve onboarding workflows What Success Looks Like (First 6–12 Months) Manage the journey end-to-end, keeping timelines tight and communication clear. Lead engaging, role-specific training sessions that build confidence and trust. Collaborate across teams (Sales, Support, Product) to deliver a seamless experience. Follow up on overdue actions and maintain project momentum. Hand over to Account Managers with complete context and customer confidence secured. Why this Matters? Onboarding defines the customer’s first impression. A smooth, proactive process builds trust, accelerates adoption, reduces early churn, and sets the tone for long-term success.

Responsibilities

Manage the full onboarding journey from Sales handover to go-live, ensuring each customer is ready for launch with full confidence in using Stampede AI. Deliver tailored training sessions and maintain regular communication with clients to ensure satisfaction and gather feedback.