Customer Onboarding Specialist - UK at UVeye

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Engineering, Technical Installations, Troubleshooting, Maintenance Services, Safety Compliance, AutoCAD, Documentation, Customer Service, Networking, Electrical Wiring, Mechanical Assemblies, Linux Systems, Communication Skills, Resilience, Adaptability, Team Leadership

Industry

technology;Information and Internet

Description

Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are expanding into the UK market and looking for a Field Service Engineer to join our growing UK Operations Team. In this hands-on, high-impact role, you’ll lead on-site installations, directing contractors as the Lead FSE, and serve as the primary technical point of contact for our customers. You’ll play a critical role in delivering a seamless installation experience while maintaining safety, quality, and operational excellence. A day in the life and how you’ll make an impact: Act as the on-site lead during new system installations, directing third-party contractors and ensuring high-quality execution Troubleshoot hardware and software issues in real-time, resolving challenges under pressure Perform routine and emergency maintenance services across client sites Ensure full compliance with safety protocols and proactively identify potential risks Review site layouts using AutoCAD, ensuring feasibility and accuracy Write clear and thorough technical documentation, including installation and service reports Serve as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence Requirements 4+ years of experience as a Field Engineer or Field Technician in hardware/software installation and deployment Proven experience leading teams or contractors during technical installations Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies Working knowledge of Linux-based systems and basic networking principles Demonstrated ability to write installation, service, and maintenance procedures Previous experience using AutoCAD or Autodesk to generate and interpret site layouts Excellent communication and interpersonal skills; able to lead discussions and provide direction clearly Customer-first mindset and a high degree of resilience and adaptability under pressure Strong safety mindset and ability to enforce compliance at every stage of the job Willingness to travel up to 90% across the UK Valid driver’s license Ideally, we’re looking for: Experience working in startup companies. Certified electrician diploma. Degree in Mechanical Engineering. Experience with CAD software. Experience in automotive industry. Additional scripting or troubleshooting knowledge Why UVeye: Tech-First Mindset: Join a team at the forefront of innovation, where cutting-edge technology is shaping the future of AI and redefining the automotive industry. Industry Leadership: Be part of a trailblazing company driving real change—backed by rapid growth, a track record of success, and strong partnerships with global industry leaders. People-Centered Culture: Thrive in a collaborative, inclusive environment that values initiative, supports growth, and provides unique opportunities for development through executive workshops and mentorship programs. DEI: We are committed to building a diverse, equitable, and inclusive workforce where everyone feels valued and respected. We welcome applications from all individuals, regardless of background, and strive to create a truly inclusive environment for our employees. If you need any reasonable adjustments during the recruitment process, please let us know.

Responsibilities

Act as the on-site lead during new system installations and troubleshoot hardware and software issues in real-time. Ensure compliance with safety protocols while providing excellent customer service and managing client expectations.