ABOUT YOU

We are seeking a highly motivated and experienced individual to join our Customer Onboarding team. This exciting role blends project management with IT technical capabilities and knowledge. The ideal candidate will have a proven track record of delivering multiple projects in a fast-paced environment, demonstrating excellent time management and organisational skills.

KEY REQUIREMENTS:

• Experience delivering SaaS products, ideally in the healthcare tech industry
• Technical aptitude and a proactive approach to problem-solving
• Strong project management skills with the ability to manage multiple projects simultaneously
  If you meet these criteria and thrive in a fast-paced, dynamic environment, we encourage you to apply.

ABOUT THE ROLE

We are looking for a motivated, technically skilled individual who enjoys working with customers and can excel in a demanding environment.
As a Customer Onboarding Specialist, you will develop comprehensive product expertise that will enable you to confidently deliver a positive onboarding experience across our entire product range and international markets.
We believe that a fantastic customer experience is essential throughout the customer lifecycle, and onboarding is a critical first step in that process.

YOU WILL BE RESPONSIBLE FOR:

• Managing a high volume of demanding customer projects, across multiple products and time zones.
• Working independently to guide customers through onboarding implementation phases. Our product implementation focuses on two core elements:
• Technical set up: Network connectivity, understanding of HL7 interface requirements for system testing, system configuration and troubleshooting.
• Testing phases: Being a product expert to manage customer implementation testing, use your technical knowledge to troubleshoot the source of any issues, in addition to leading customer calls and managing customer deadlines and documentation.
• Providing tailored product demonstrations to potential customers.
• Establishing strong relationships with customers and ensuring they receive superior service.
• Providing a period of post go-live support prior to BAU with the goal of ensuring that customers continue to recongise the value of our products after handover.