Are you passionate about technology and love helping people succeed?
We’re looking for a Customer Onboarding Technical Specialist to be the friendly expert who guides our customers from purchase to full setup.
In this role, you’ll put your IT know-how to work by making the onboarding process smooth, simple, and stress-free. You’ll be the first point of contact after the sale, setting the tone for our customers’ journey and showing them what the YOVU Office experience is all about—great service, clear communication, and lasting support.
If you’re someone who enjoys solving problems, building relationships, and seeing customers thrive, we’d love to have you on our team!

Responsibilities:

• Oversee end-to-end execution of various customer onboarding projects, ensuring successful implementation and positive technical engagement.
• Coordinate and communicate with different departments to execute projects effectively.
• Develop and manage timelines for multiple projects concurrently, navigating conflicting priorities adeptly.
• Identify customer needs by understanding their business processes and requirements and helping build a custom solution that matches those needs.
• Collect and manage customer-related documentation necessary for efficient deployment.
• Leverage a range of tools to streamline different project aspects.
• Conduct on-site installations at customer locations as required.
• Adapt to changing responsibilities and priorities. Learning new tools and platforms.
• Apply analytical thinking to define project tasks and design effective project frameworks.
• Maintain open lines of communication with stakeholders involved in each project.
• Provide comprehensive virtual or in-person training to customers on technical aspects.
• Perform other duties as assigned.

Qualifications:

• Minimum of 3 years of hands-on experience in IT, technical project coordination, or a related field.
• Preferred experience in telecommunications or comparable technical domains.
• An understanding of networking basics is preferred.
• Familiarity with Salesforce is advantageous.
• Proficiency in using Google Workspace or Microsoft Office tools.
• Solid general technical background or a keen interest in mastering new technologies.
• Clear and professional English communication is a key part of this position.
• A valid G-level driver’s license.

Perks of Joining YOVU:

• Join the team at a time when you can help shape the future of the company
• RRSP Matching
• Benefits after three months of employment

• Oversee end-to-end execution of various customer onboarding projects, ensuring successful implementation and positive technical engagement.
• Coordinate and communicate with different departments to execute projects effectively.
• Develop and manage timelines for multiple projects concurrently, navigating conflicting priorities adeptly.
• Identify customer needs by understanding their business processes and requirements and helping build a custom solution that matches those needs.
• Collect and manage customer-related documentation necessary for efficient deployment.
• Leverage a range of tools to streamline different project aspects.
• Conduct on-site installations at customer locations as required.
• Adapt to changing responsibilities and priorities. Learning new tools and platforms.
• Apply analytical thinking to define project tasks and design effective project frameworks.
• Maintain open lines of communication with stakeholders involved in each project.
• Provide comprehensive virtual or in-person training to customers on technical aspects.
• Perform other duties as assigned