Company Description
Nous consacrons nos efforts à créer des expériences et à raconter des histoires et nous sommes toujours à la recherche de gens brillants, énergiques et axés sur le service à la clientèle pour nous aider à réaliser notre mission. Nous offrons donc une variété d’occasions intéressantes à des candidats qui partagent notre passion et qui veulent se joindre à une culture dynamique et enrichissante, que ce soit au siège social, dans nos centres de distribution ou dans l’un de nos 170 magasins Indigo, Indigospirit, Chapters et Coles au Canada.

CURRENT INDIGO EMPLOYEES SHOULD APPLY THROUGH THE INTERNAL MOBILITY PAGE USING YOUR @INDIGO.CA EMAIL ADDRESS.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description
La personne candidate retenue fait partie de l’équipe de direction du magasin et dirige les travaux et l’exécution des tâches qui contribuent à l’expérience client et aux résultats des ventes omnicanaux. La personne fournit de la rétroaction et de l’encadrement aux représentants et représentantes du service à la clientèle en ce qui concerne le modèle de service d’Indigo. Elle sait suggérer et vendre des produits, des offres promotionnelles et des programmes à la clientèle d’Indigo. Elle s’assure que la clientèle a une expérience fluide avec les différents canaux et les méthodes de paiement d’Indigo. Elle est responsable de la gestion des stocks en magasin. Elle aide à influencer une culture de magasin qui favorise la mobilisation, la croissance et le perfectionnement des membres de l’équipe.

Functional

• Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
• Lead execution of activities to support strategic priorities, sales goals, and profitability targets
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Proactively identify and anticipate customer expectations and needs
• Consistently identify areas for improvement, diagnose issues and work to resolve them
• Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
• Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
• Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
• Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
• Open and close store as well as responsibility for managing sales floor
• Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

• Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
• Support development of talent by providing feedback on team performance to managers
• Collaborate with others to drive flexible and just in time solutions
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to receive input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

Qualifications