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Customer Operations Adviser (Transition Team) at CITB
, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

25586.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Problem solving, Professionalism, Relationship management, Conflict resolution, Interpersonal skills, Time management, Adaptability, Teamwork

Industry

Construction

Description
As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services. You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression. You will be responsible for delivering a high standard of customer service, consistently exceeding expectations. Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.   Role: Customer Operations Adviser (Transition Team) Location: Bircham Hybrid (This role is based in Bircham 2-3 days per week). To support Induction and training this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements Hours of Work: Full-time (35 hours per week) between CITB's normal operating hours of 08:00 to 18:00 unless otherwise agreed  Contract: 12 Month Fixed Term Contract Grade: TM1 Target Salary: £25,586 CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.  Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.
Responsibilities
You will act as the first point of contact for customers, providing friendly and solutions-focused support across multiple channels. You are responsible for taking ownership of enquiries, resolving issues, and ensuring a high standard of customer service.