Customer Operations Analyst - Elevate Programme - Belfast - starting 10th A at Vantage Point

Belfast, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Customer Service, Stakeholder Management, Written Communication, Verbal Communication, Problem Solving, Organizational Skills, Attention To Detail, Workload Prioritization, Regulatory Compliance, Data Documentation, Conflict Resolution

Industry

Business Consulting and Services

Description

Customer Service Operations Analyst, Elevate Programme for early careers talent (12 to 24 months) Location: Belfast city centre, 3 days per week onsite (after training) Start date: 10th August 2026 Join the Elevate Programme and launch your career at a leading professional services organisation. Over 18 months, you will receive structured training, mentoring, and hands-on experience in customer operations and case management. You will work alongside experienced professionals from day one, take ownership of customer cases, develop stakeholder management skills, and build experience that can lead to progression into specialist, operational, or client-focused roles. Your Role Start your career in customer operations with a role that gives you real responsibility from day one. We’re hiring Customer Operations Associates through our Elevate Programme in Belfast. This is an excellent opportunity for someone at the beginning of their career who enjoys helping people, solving problems, and managing customer cases through to a successful outcome. In this role, you'll support customers through both business-as-usual and remediation activities, ensuring issues are handled professionally, sensitively, and in line with regulatory and client requirements. You'll take ownership of customer cases from initial contact through to resolution, helping deliver positive outcomes while maintaining high levels of quality, accuracy, and customer care. If you're someone who enjoys communicating with people, can manage multiple priorities, and takes pride in delivering excellent customer service, this could be an ideal fit. What you'll be doing You'll take ownership of customer cases from beginning to end, ensuring each case is managed efficiently, accurately, and with the appropriate level of care. Your day-to-day work is likely to include: Managing your own caseload and progressing customer cases to resolution. Communicating directly with customers through telephone, written, and digital channels. Responding to customer queries and providing clear, professional updates. Preparing customer correspondence, including update letters and communications. Building rapport with customers while delivering a positive customer experience. Reviewing customer information and assessing cases against established policies and criteria. Accurately documenting customer interactions and case outcomes within relevant systems. Liaising with colleagues, stakeholders, and support teams to resolve customer issues. Receiving and applying feedback from Team Leaders and Quality Checkers to improve performance. Following established procedures, compliance requirements, and quality standards. Adapting to changing project priorities, workloads, and client requirements. Contributing to team meetings, knowledge sharing, and continuous improvement activities. What a typical day could look like Joining a morning huddle to discuss team priorities and operational updates. Reviewing your caseload and identifying the most urgent customer cases. Speaking with customers to understand their circumstances and answer queries. Assessing customer information against agreed policies and guidance. Updating systems with accurate case notes and customer interactions. Working with colleagues and stakeholders to resolve outstanding issues. Preparing customer communications and ensuring all documentation is complete. Applying feedback received through quality reviews to improve future performance. Ending the day with a clear understanding of case progress and next steps. What We're Looking For We're open to graduates, career changers, and individuals with some early professional experience. You do not need to have done this exact role before. We're likely to be interested in people who can demonstrate: Essential Requirements A strong academic background, ideally achieving a minimum 2:2 degree in any discipline. Excellent written and verbal communication skills. Experience working in a customer-facing environment. Strong organisational skills and attention to detail. The ability to manage and prioritise your workload effectively. Confidence learning new systems, processes, and technology platforms. A positive, self-motivated, and proactive approach to work. The ability to work independently while contributing to team objectives. Desirable Requirements Previous customer contact or telephony experience. Experience reviewing customer information or assessing requests against defined criteria. Experience conducting sensitive or challenging customer conversations. Experience working in a professional office or corporate environment. An interest in customer operations, remediation, or regulated business processes. What success looks like in this role Managing customer cases efficiently from initial contact through to resolution. Delivering excellent customer service while maintaining professionalism and empathy. Meeting agreed quality, productivity, and service-level targets. Maintaining accurate and compliant case records at all times. Demonstrating confidence when handling sensitive customer situations. Successfully applying feedback to improve performance and capability. Becoming fully competent across multiple projects, processes, and client requirements. Building strong relationships with colleagues, stakeholders, and customers. Programme Benefits & Progression This is an opportunity to build strong foundations in customer operations, stakeholder communication, case management, customer service, and regulatory processes. You'll learn how to manage customer journeys, handle sensitive situations professionally, work within structured compliance frameworks, and deliver positive outcomes for customers and clients. The experience gained can support future progression into customer operations, client services, complaints handling, remediation, quality assurance, compliance, and wider operational leadership roles. Through the Elevate Programme, you'll receive structured support, fully paid training, coaching, and development from day one, helping you build both confidence and capability as your career progresses. Why Join Work in a purpose-driven environment where your work directly supports positive customer outcomes. Gain early responsibility and ownership of customer cases. Develop valuable communication, operational, and stakeholder-management skills. Benefit from structured training, coaching, and career development opportunities. Build a strong foundation for a long-term career in operations, customer services, or professional services. Programme Timings and Ways of Working 27th July: Application deadline First interviews will be held virtually. Final interviews: in person in Belfast city centre The first 6 weeks of in-person training take place in central Belfast - candidates will be required to attend the office up to 5 days per week. After training, the role becomes hybrid, with 3 days per week in the Belfast office. Programme Benefits & Progression Alongside your starting salary, there will be a performance review every 6 months and a potential salary uplift at 12 months Ongoing training and development support through one-to-one coaching and access to our award-winning trainers Health cash plan and cycle to work scheme Opportunity for conversion into a permanent role after 18 months Clear progression options into senior operational roles, specialist streams (compliance, risk, transformation) Why Join? Be part of a high-growth team that values development and long-term career goals Gain early responsibility and direct exposure to operational excellence in a professional services context Build a solid foundation for a career in customer service excellence Please submit your CV and answer a few screening questions via our careers portal. If you do not hear from us within three weeks of applying, your application will not progress further. Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

Responsibilities

Manage a caseload of customer cases from initial contact through to resolution, ensuring high quality and accuracy. Communicate with customers via various channels and collaborate with stakeholders to resolve issues in line with regulatory requirements.