Alto Software Group creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year.
We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.
While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.

ESSENTIAL SKILLS:

• A high level of numeracy
• Accurate data entry
• G-Suite / Microsoft applications
• Excellent verbal and written communication skills
• Ability to quickly learn and use multiple software applications
• Excellent phone manner

THE ROLE:

The Customer Operations Executive will work in a dedicated team supporting our Stakeholder teams, processing customer orders, contract cancellations and reductions, investigating billing queries and updating customer details on our CRM.
This role is predominantly remote; however, the successful candidate will be expected to attend team meetings at least once per quarter, either at our London office or an alternative agreed-upon location in the South West of England. During the training period, in-person attendance at the London office may be required once a month. Travel expenses for these visits can be reimbursed, though they will be subject to taxation as a benefit.
This is a crucial role within the Customer Delivery department and requires resilience, motivation, excellent attention to detail, time management and communication skills.

KEY RESPONSIBILITIES:

• Frontline call handling
• Processing customer software orders accurately, implementing changes to the customer CRM, liaising with stakeholder teams to make updates
• Supporting our stakeholder teams by providing accurate contract and subscription details.
• Customer compliance - updating customer names, addresses and processing contract changes following company acquisitions
• Processing contract reductions and cancellations
• Analysing and resolving billing queries, correcting contracts and raising credits where needed.