WHO IS HEALTHERA

Healthera provides patients with medicines, healthcare services and products through the largest digital platform of pharmacies and GPs in the UK, including national chains and independent providers. Our technology empowers patients to access faster medicine delivery and personalised medical care local to them. We reinvent the pharmacy’s operating model which leads to better patient communication, more cross sales and stronger customer loyalty.
Healthera has a reach of over 10 million people in partnership with over 1500 pharmacies across the UK. We’re accredited by NHS Digital and one of the fastest-growing digital health companies in Europe.
We are looking for someone who is able to take on Customer Operations responsibilities. The role should be primarily focused on coordinating operations within the customer support, customer success and account management departments related to customer requirements and company strategy.
The ideal candidate will have excellent communication and organisational skills, be proactive in identifying customer-related issues, and thrive in a team-oriented environment. Working with the Customer Operations Team Manager and Director of Operations to ensure efficient business strategy delivery and daily operations to support our customers.

QUALIFICATIONS

• Excellent verbal and written communication skills
• Experience working in a customer facing role previously (desirable)
• Extremely organised individual
• Able to work within a fast paced environment
• Healthera believe in growing and promoting talent, ambition is a plus
  Job Type: Full-time
  Pay: £25,000.00-£26,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee mentoring programme
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Cambridge: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Cambridg

• Using Jira, monitor, respond to and coordinate actions for incoming tickets. Collaborating with colleagues and various departments
• Using Hubspot, coordinate and manage internal tickets and ensure completion within internal SLA requirements
• Respond to customer messages via Intercom, ensuring customer service and efficient support at all times
• Using Healthera’s in built platform, monitor and respond to SLA breaches across our customer base, ensuring a quality patient experience at all times
• Coordinate and continuously aim to improve Healthera’s Private Medicine order fulfilment administrative function
• Monitor and take ownership of company emails that are customer facing