Introduction:
JOIN US! We seek a Customer Operations Engineer to join our SymphonyAI Financial Services team, based in Dublin.
As a key member of the SymphonyAI Financial Services team, you will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. You will work closely with engineering and customer success teams to provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.
Job Description:

• Monitor and maintain the health of SaaS environments, ensuring high availability and optimal performance.
• Investigate and resolve incidents, problems, and service requests within agreed SLAs to maintain client service standards.
• Participate in root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.
• Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.
• Utilize observability and monitoring tools like DataDog and PagerDuty to identify and respond to service degradations proactively.