YOUR SKILLS

• Excellent communications skills with a focus on customer service skills, ideally delivered through telephony and digital channels
• Strong phone etiquette and ability to handle customer inquiries with professionalism
• Strong written and verbal communication skills
• Accurate with an eye for detail
• At all times calm, welcoming and genuinely customer focused
• Flexible and adaptable with a willingness to learn

KNOWLEDGE AND SKILLS

• Exceptional customer service skills, ideally delivered through telephony and digital channels
• Strong written and verbal communication skills
• Accuracy with an eye for detail
• At all times remain calm, welcoming and genuinely customer focused
• Ability to multitask, prioritise, and manage time effectively
• Technologically proficient: Ability to multiple internal systems concurrently.
  Most importantly, you’ll share the qualities that have driven our success so far: firstly, you’re a people person and a team player. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for getting it right for our customers and clients. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive at Canopy.

DESIRED BUT NOT ESSENTIAL SKILLS

• Experience in Customer Care – Ideally in eCom, CRM based or with property experience (Intercom preferred)

Customer Operations Executive