Customer Operations Executive at Carmoola Corporate Services Limited

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

35000.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Empathy, Problem Solving, Initiative, Digital Environment Experience, Fast-Paced Environment, Lending Experience, Customer Satisfaction, Collaboration, Customer Onboarding, Collections Management, Feedback, Adaptability, Growth Mindset

Industry

Financial Services

Description

Join the Revolution in Car Finance 🚗💥 At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control. Since launch, we’ve raised over £240m from top‑tier investors (including QED), helped over 16,000 customers get behind the wheel - and we’re scaling fast. To take things to the next level, we’re looking for a sharp, passionate, and customer‑obsessed Customer Operations Executive to deliver best‑in‑class support, delight our customers, and help build a world‑class operations engine at Carmoola. Your Mission You’ll be the voice of Carmoola to our customers, responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW’ experience. From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless. This is a high‑impact role for someone who loves helping people, thrives in a fast‑paced environment, and is looking to build their career in a dynamic, growing fintech company. What You’ll Be Doing Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful. Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued. Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas. Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric. Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers. Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows. What You’ll Bring 2+ years of experience in customer service, ideally in a consumer‑friendly environment. Fantastic communication skills – warm, approachable and confident across phone, email and chat. Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued. Experience working in a mobile app or digital environment (Zendesk experience is a bonus). Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude. Experience in lending or consumer credit is a big plus. Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve. Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 9 pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends. Why Join Carmoola? Competitive salary range of £30K - £35K based on experience Hybrid working – 3 days a week in our London office, in the heart of beautiful Primrose Hill. A high‑impact role with room to grow – You’ll own a core area of our customer experience and have the opportunity to shape and expand your role over time. A culture of trust, kindness, and ownership – We move fast, support each other, and enjoy the ride. If this sounds like your kind of challenge, let’s talk.

Responsibilities

The Customer Operations Executive will respond to customer inquiries via phone, chat, and email, ensuring every interaction is warm and helpful. They will manage the loan lifecycle, assist with onboarding, and strive to enhance the customer experience.