CUSTOMER OPERATIONS EXECUTIVE

We are looking for a Customer Operations Executive in our Operations team.
This role sits within the Operations team umbrella and forms part of our Service team. They are the face of Funding Circle and work passionately to make sure our previous Investors have an incredible experience in winding down their accounts and accessing any documentation and servicing their needs.

• Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
• Requesting information from borrowers either by email or telephone.
• Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.
• Develop strong working relationships with 3rd party suppliers and FC internal departments.
• Support the Direct business reporting by keeping information accurate and updated