Customer Operations Lead at Culligan UK limited

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Resource Allocation, Workload Balance, Operational Consistency, Continuous Improvement, Process Improvement, Capacity Planning, Workflow Bottlenecks, Coaching, Interpersonal Skills, Communication, Problem Solving, Organisational Awareness, Adaptability, Prioritization, Team Leadership

Industry

Utilities

Description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions. As the Customer Operations Team Leader, you will play a key role in supporting and enabling the daily performance of the Customer Operations department. This role spans multiple teams and ensures resource alignment, operational consistency, and smooth coordination across Onboarding/Offboarding, Planning, and Operational Support functions, act as the central operational link between these functions, ensuring workload balance, aligned priorities, and responsive resourcing during high demand periods. Reporting directly to the Head of Customer Operations, the Team Leader will contribute to both tactical daily management and longer term operational improvements. By providing a cross departmental perspective on capacity, workflow bottlenecks, and opportunities for optimisation Working Hours: 8:45am-17:00pm Monday-Friday Key Responsibilities: Reduce dependency on individual team members by maintaining cross department awareness. Ensuring continuity of service & minimising customer impact during disruptions. Develop a strong understanding of how each operational team connects and influences the others. Facilitate smoother handovers and ensure alignment of shared priorities. Apply and uphold consistent processes, behaviours, and expectations across all teams whilst sharing best practice. Organise and facilitate QA audits and updating of SOP documentation. Prevent recurring issues by driving continuous improvement interventions. Act as a bridge between teams, ensuring information is passed on clearly and promptly. As well as supporting the Head of Customer Operations by escalating matters early where required. Identify transferable skills across the Onboarding, Planning, and Operational Support teams whilst supporting career progression and development pathways for team members. Take a lead role in resource allocation across Onboarding, Planning, and Operational Support to reduce the need for emergency cover. Contribute to planning discussions, process reviews, and departmental improvement initiatives to support the development of KPIs and dashboard insights relevant to team capacity. Strong understanding of customer operations, service delivery, or similar environments. Ability to manage competing priorities with sound judgement. Excellent communication and interpersonal skills. A collaborative, solutionsfocused approach to problemsolving. Ability to coach, inspire, and develop colleagues. Comfortable working across multiple teams with varied workloads and responsibilities. Strong Organisational Awareness Proactive and adaptable to conflicting priorities 23 Days Holiday + Bank Holidays Company Pension Scheme Company Sick pay (after qualifying period) Cycle to Work Scheme Available Employee Reward & Discount Platform 24/7 access to Employee Assistance Program through Health Assured Access to on-going learning and development via our online learning platforms Onsite parking available Lie Assurance Scheme

Responsibilities

The Customer Operations Lead will support and enable the daily performance of the department by ensuring resource alignment, operational consistency, and smooth coordination across Onboarding, Planning, and Operational Support functions. This role involves contributing to tactical management and driving longer-term operational improvements by analyzing capacity and workflow bottlenecks.