ABOUT YOUR SKILLS

• 4–7 years of experience troubleshooting technical issues and working with customer-facing team.
• Hands-on experience with CRM systems and familiarity with ticketing systems
• Exposure to change management and problem management processes
• Experience coordinating across departments and managing stakeholder communications

ABOUT THE ROLE & TEAM

The Customer Operations Lead Specialist ensures customer success by executing support plans, analyzing operations performance, and driving actions that deliver on commitments and satisfaction.

WHAT YOU WILL DO

• Partner with account teams to oversee service delivery and technical performance.
• Conduct regular customer service reviews and support executive account planning.
• Build strong customer relationships and ensure shared, updated knowledge across functions.
• Maintain deep expertise in company products and services to provide accurate support.
• Manage customer change requests and escalate complex technical issues when needed.
• Ensure timely follow-up with customers to confirm resolution and satisfaction.
  Qualifications: