Customer Operations Manager at Global Payments Inc.

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

140000.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Operations, Process Improvement, Team Leadership, Stakeholder Management, Data Analysis, Customer Lifecycle Management, Operational Efficiency, Automation, Workflow Documentation, Cross-Functional Collaboration, Business Case Development, Strategic Thinking, Problem Solving, Attention To Detail, Communication Skills, Team Development

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT GLOBAL PAYMENTS Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity. Storman is a leading provider of self storage management software. Established over 30 years ago in New Zealand and now servicing customers across the globe - Storman offers powerful cloud based tools to streamline operations, manage customers, and process payments-delivering an all-in-one solution that drives efficiency and business growth. Storman helps storage businesses run smarter every day by reducing admin and allowing Storage facility operators to manage their facilities anywhere, anytime - on any device. ABOUT THE ROLE We’re looking for a strategic and hands-on Customer Operations Manager (COM) to join the Storman leadership team and help shape the future of our customer experience. Reporting to the General Manager – Storman, this role leads our Customer Operations function across Onboarding and Support, ensuring a seamless and consistent experience throughout the Conversion and Retention stages of the customer lifecycle. You’ll play a pivotal role in scaling our operations through smart automation, streamlined processes, and continuous improvement. As a member of the Storman Leadership Team, you’ll contribute to shaping the broader strategic direction of the business across financial performance, customer outcomes and team growth. This role offers a high degree of autonomy, working collaboratively across internal teams and partners to deliver on Storman’s software objectives and long-term vision. What you’ll be responsible for Leading Customer Operations teams across Australia, New Zealand and the UK Creating an engaged, high-performing and accountable team culture Building team capability through structured development and skills uplift Designing and optimising processes across the Conversion and Retention lifecycle stages Driving operational efficiencies through automation and standardisation Managing and optimising customer-related corporate applications in line with industry best practice Identifying and removing cross-functional bottlenecks to improve the end-to-end customer experience Partnering with Product and other business areas to translate customer insights into proactive improvements and reduced support demand Delivering portfolio reporting across customer, product and software lifecycles in collaboration with the General Manager Contributing to scalable decision-making and operational maturity at a leadership level Championing and modelling company values and culture SALARY The salary for this role is $130 - 140k + super Please note this is a 12 month parental leavel contract ABOUT YOU You are a collaborative and commercially minded, people first, operations leader who thrives in fast-paced, customer-focused environments. You bring: Proven experience leading customer or operational teams A strong track record of designing and implementing process improvement frameworks Experience building and documenting workflows aligned to corporate applications Exposure to customer or operational teams within software, SaaS, fintech or payments environments A strong understanding of Customer Lifecycle Management principles Demonstrated ability to manage multiple stakeholders and drive outcomes across functions Confidence developing and presenting business cases at Leadership Team level Strong analytical capability with the ability to translate data into actionable insights Excellent prioritisation skills and attention to detail The ability to connect strategic product thinking with operational execution If you’re passionate about building scalable customer operations, empowering teams, and delivering meaningful customer outcomes — we’d love to hear from you. OUR BENEFITS Join a leading global technology brand that offers benefits you’ll actually value, including: Flexible work arrangements that support your unique needs. 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave. Women in Digital membership, granting you access to a host of member industry events and resources. Additional birthday, community giving, wellness and study leave. Our free and confidential Employee Assistance Program counselling service and wellbeing resources. A jam-packed calendar of cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and an Employee Stock Purchase Plan. READY TO APPLY? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. #LI-HYBRID Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

The Customer Operations Manager will lead the Customer Operations function across Onboarding and Support, ensuring a seamless customer experience. This role involves driving operational efficiencies and contributing to the strategic direction of the business.