We have big plans. You can make a real difference:

Do you maintain an overview even when many requests come in at once? Perfect! As a Customer Operations Manager, you ensure that customer inquiries are transformed into reliable processes. With a good sense of priorities and clear communication, you keep the entire process on track. Specifically, this involves:

• Commercial management: You create customer orders, oversee the processing up to the invoice, and then take over the commercial follow-up.
• Flow of goods and planning: You check material availability, coordinate with purchasing and keep an eye on the promised delivery dates.
• Service and reliability: You answer customer questions by phone or in person and provide reliable information about the current processing status.
• Interfaces and coordination: You bring together information from sales, support and purchasing and ensure clear processes in day-to-day business.
• Data and quality: You maintain the customer master data in the ERP system and ensure that all information is complete and up-to-date.

You have what it takes:

• Successfully completed commercial training , for example as a wholesale and foreign trade merchant, industrial clerk or a comparable qualification
• Several years of professional experience in order processing , quotation preparation and coordination of delivery dates.
• Experience in customer service , confident in using ERP systems as well as Office and mobile applications
• IT-savvy , highly organized and structured, German at least at C1 level.
• Reliable personality: self-reliant, customer-oriented, pragmatic, with team spirit, a drive to create, and a joy in thinking outside the box.

We offer you many advantages:

• Hybrid working and trust-based working hours: You decide when and where.
• 30 vacation days per year: because relaxation is good for you.
• Further training budget: so you can grow professionally and personally.
• Corporate profit sharing: because our success is your success.
• Fitness and health program: Urban Sports offer, company pension scheme and JobRad included.

And now? Apply and take on the challenge!

Please send your application documents by email to: personal@allterra.de. 

For telephone inquiries regarding the position, please contact Jan Lange at +49 9324 9113391 .

• We are excited to get to know you and are happy to answer any questions you may have.