DESCRIPTION

As a Customer Operations Manager, you will be part of our Post-Sales Organization and play a key role in implementing smart, scalable workflow automations for both internal teams and external clients. You will work cross-functionally to optimize processes — focusing on all customer touchpoints, from initial onboarding to interactions with our Customer Success teams and Support Operations — and contribute directly to driving digital transformation at osapiens.

SKILLS, KNOWLEDGE AND EXPERTISE

• Master’s degree in a technical or technically oriented field (e.g., Business Informatics, Electrical Engineering, Mathematics, or similar).
• Strong affinity for working with data and confidence in data analysis.
• Basic programming skills in JavaScript and/or Python, with a solid understanding of programming logic.
• Self-driven and motivated, with a structured and independent working style.
• Strong technical understanding and interest in digital solutions.
• Experience in project management, ideally in a technical or operational context.
• Familiarity with automation tools (e.g., Power Automate or similar) is a plus.
• Fluency in English; German skills are an advantage.

• Analyze existing processes, enable data-driven decision making, and manage optimization projects, such as automations of operational workflows.
• Own tools within the post-sales organization and identify improvement potentials through collaboration with key stakeholders.
• Lead and coordinate small-scale projects to implement digital solutions.
• Independently implement and configure workflow automations (e.g., using Power Automate or similar tools) and steer other improvement actions with the respective teams.
• Support the development and enhancement of system configurations to improve customer-facing operations.
• Translate business requirements into clear technical specifications and implement them using scripting languages (e.g., JavaScript, Python).
• Contribute to the continuous improvement of our automation strategy within the Customer Success environment to increase efficiency while ensuring the highest levels of customer satisfaction.