ABOUT THE ROLE

At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Installations teams and exceptional service delivery. They manage our leaders to be the best version of themselves.
With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience.
We’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams.

WHAT YOU’LL BE DOING:

• Coach and develop Team Managers to hit targets, lead with confidence, and get the best from their teams
• Champion service excellence by removing barriers, improving processes, and building strong cross-functional relationships
• Oversee team performance, using data to drive continuous improvement across service quality, productivity, and customer satisfaction
• Support and challenge your leaders, ensuring they take ownership of escalations, feedback, and development within their own teams
• Run regular performance reviews, set clear goals, and provide structured feedback and tailored training plans
• Maintain standards by ensuring adherence to all internal processes, policies, and legal requirements including DPA and Health & Safety
• Collaborate with peers and senior leaders to identify and implement improvements across the department