Customer Operations, Service & Logistics - Internship at Santen

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, KPI Reporting, Order Management, Customer Service, Logistics Planning, Compliance, Quality Assurance, Interpersonal Skills, Problem Solving, Organizational Skills, Adaptability, Learning Agility, Data Analytics Tools, Supply Chain Management

Industry

Pharmaceutical Manufacturing

Description

Company Description As a global specialized company dedicated to ophthalmology, Santen carries out research, development, marketing, and sales of pharmaceuticals, over-the-counter products, and medical devices that benefit patients in over 60 countries. Santen’s long-term vision is to become a social innovator in ophthalmology and address social and economic issues related to eye health by strategically exploring advancing technologies and collaborating with key leaders around the world. Underpinned by its people-centric values, Santen aims to ultimately deliver happiness with vision – a life with the best vision experience for every individual around the world. With scientific knowledge and organizational capabilities nurtured over 130 years, Santen provides products and services to contribute to the well-being of patients, their loved ones and consequently to society. Santen is in an exciting phase of growth with a market leading portfolio of products in glaucoma and dry eye treatment – areas in which our portfolio serves every stage and type of disease. We are also growing our range in eye infections, allergies, and devices for vision correction and glaucoma surgery. This is an exciting time for us and we want exceptional people to be a part of it. More than just a part of it – we want your talent to drive our growth and grow with us. Because it’s our people that make our vision a reality; it’s their passion, creativity and expertise that makes a difference to patients’ lives, every day. If you’re motivated by new opportunities, if you’re ready for new challenges, and if you believe in doing business responsibly and staying true to your values, you may be the perfect candidate for a role at Santen. https://www.santen.eu/careers Job Description The role of Customer Operations, Service & Logistics Intern focuses on providing practical experience in managing customer orders, delivering services, and overseeing logistics within a pharmaceutical supply chain setting. Interns gain a thorough understanding of the entire Order-to-Cash (OTC) process, learn how to optimize logistics and transportation costs, and ensure compliance with international regulations. The role also emphasizes the importance of data analytics and KPI reporting to monitor and improve operational performance. Additionally, it involves applying company codes of practice in distribution and customer interactions, supporting both operational efficiency and customer satisfaction. Responsibilities: Assist with customer operations, including order management, invoicing, and coordinating with outsourced service providers. Support logistics activities, such as shipment planning, cost analysis, and maintaining communication with suppliers. Develop data analytics tools and KPI dashboards to monitor and improve operational performance. Ensure compliance with company quality standards and regulatory requirements, including applying Santen’s Code of Practice in all distribution and customer engagement activities. Qualifications Education: Currently enrolled in a Bachelor’s or Master’s program in business, supply chain, engineering, economics, data science, or related fields. Strong early academic foundation and international exposure is preferred Competencies: Ability to analyze data, interpret key performance indicators (KPIs), and develop dashboards to track operational and logistics performance. Understanding of or willingness to learn order-to-cash (OTC) processes, customer service workflows, and logistics planning within a pharmaceutical supply chain context. Attention to Compliance and Quality Strong interpersonal skills Problem-Solving Abilities Organizational skills to manage multiple assignments, meet deadlines for deliverables Adaptability and Learning Agility Familiarity with or ability to quickly learn relevant data analytics tools and reporting systems to support operational performance tracking. Additional Information How to Apply: To proceed with your application, please submit the following documents: CV and cover-letter outlining your qualifications and interest in the internship. You must have a valid EU passport or a work permit that allows you to undertake an internship in the Netherlands. Candidates must already reside in the Netherlands. Relocation is not possible for this internship. Please note that in order to be considered for an internship, you need to be registered as a student during the entire internship period. Formal documentation may be requested at any time. Location: Amsterdam, the Netherlands Start Date: January 2026 Duration: 6 months Full Time: 5 days per week (40hrs) or Part time: 4 days per week (32hrs) Flexible hybrid work style. Work in the office 1-2 times per week. We look forward to hearing from you! Santen SA, the Netherlands Branch has an exclusive arrangement for recruitment services. External recruiting agencies are kindly requested not to contact us regarding the positions listed here. If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.

Responsibilities

The intern will assist with customer operations, including order management and logistics activities. They will also develop data analytics tools and ensure compliance with quality standards.