Customer Operations Specialist at Boston Beer

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

106000.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Sales Support, Data Analysis, Communication, Relationship Management, Problem Solving, Organizational Skills, Microsoft Office Suite, SAP, Power BI

Industry

Food and Beverage Services

Description

We are currently hiring a Customer Operations Specialist in Boston MA. The Customer Operations Specialist is the Supply Chain contact for wholesalers, Division Director and Region Managers within his/her assigned division. The Customer Operations Specialist will proactively manage forecasts & inventory levels to support sales and brand initiatives within the division. In conjunction with the Customer Operations Manager, the Customer Operations Specialist will assist in the creation of a team that functions in a highly proactive and solutions-oriented manner in order to drive high levels of customer satisfaction. This individual will support operational process improvement to increase efficiency and enables the team to increase level of support to customers What You'll Brew: Provide operational support for customers- answers to questions, solutions to problems Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings. Focus efforts to achieve customer satisfaction and support sales objectives Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience Complete ad-hoc training for customer on systems and process, including Online Beer functionality In conjunction with the Customer Operations Manager, coach and develop team specialists Attend Division and Regional Sales Meetings What Ingredients You’ll Bring: Minimum Qualifications Experience supporting a sales team Experience in a customer facing role Empathetic communicator, good listening, organizational and problem-solving skills Proven ability to prioritize multiple tasks of varying importance and urgency Ability to work independently, make sound business decisions without having the “whole picture” Excellent verbal & written communication skills; influential and professional Effective relationship manager; able to build relationships across teams Proficiency with Microsoft Office Suite Preferred Qualifications Experience with SAP; Every Angle; and Power BI Experience supporting a sales organization Level: 7 In accordance with pay transparency laws the salary range for this role if hired is $50,000 – $106,000.00 annually based on location and the experience level of the candidate. In addition to base salary, this position is eligible for an annual discretionary bonus based on individual and company performance. Certain sales positions are also eligible for car allowance Some Perks: Our people are our most important “ingredient.” We hire the best talent and reward, develop, and retain them too. In addition to generous healthcare on day one, stock purchase plan, 401k, and more, full-time Boston Beer Coworkers have the following perks available*: Tuition reimbursement Fertility/adoption support Free financial coaching Health & wellness program and discounts Professional development & training Free beer! *Talk to your recruiter about eligibility Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act. Boston Beer Corporation is an equal-opportunity employer committed to a diverse workforce. To help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance. #LI-AJ1

Responsibilities

The Customer Operations Specialist manages forecasts and inventory levels to support sales and brand initiatives. They also provide operational support for customers and collaborate with cross-functional departments to enhance the customer experience.