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Customer Operations Specialist at BYD Europe
Frankfurt, Hesse, Germany -
Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Community Growth, User Engagement, Content Planning, Content Moderation, Campaign Execution, Event Management, Data Analysis, Performance Monitoring, Market Localization, KOL Management, Stakeholder Collaboration, Reporting

Industry

Motor Vehicle Manufacturing

Description
About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. Key Responsibilities: Community Growth & Engagement Develop and execute community growth strategies tailored to the UK market Drive user engagement through campaigns, discussions, and interactive content Identify and nurture key users (KOLs, active contributors, brand advocates) Content Planning & Management Plan and publish high-quality, localized content (posts, topics, campaigns) Moderate user-generated content to ensure quality and compliance Identify trending topics and align content with user interests Campaign & Event Execution Plan and execute online and offline campaigns (e.g., test drive events, meetups) Collaborate with marketing and after-sales teams to launch engagement initiatives Support offline activities such as vehicle showcases and community events Data & Insights Monitor community performance metrics (engagement, retention, growth) Analyze user behavior and optimize content and operations strategies Provide regular reports and actionable insights Location: Offenbach am Main Type of Employment: Full-time
Responsibilities
Develop and execute community growth and engagement strategies for the UK market, including content management and event execution. Monitor performance metrics and analyze user behavior to optimize operational strategies.