EXPERIENCES/EDUCATION - REQUIRED

• 2 year degree AND 2+ years of customer facing experince in a corporate environment.
• Proven experience in a customer facing role. Experience in manufacturing desired.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Proficiency in using customer management software and other computer systems.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

EXPERIENCES/EDUCATION - DESIRED

• Bachelors Degree
• Successful track record of performance in previous work experiences
• SAP knowledge desired
• 3+ years work experience in a corporate environment

ROLE PURPOSE

A Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, detail and process-oriented, and driven to achieve customer satisfaction. They will demonstrate proficiency in navigating intricate environments and integrate well with our organizational ethos and values. Ideally, they will strive to grow within the organization.

KEY RESPONSIBILITIES

• Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
• Resolve customer issues: Investigate, troubleshoot, and resolve any issues or complaints raised by customers, including coordinating with all required internal departments (Technical Support, Quality, Supply Chain etc.).
• Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Improve Customer Experience: Identify trends in customer feedback and recommend process and/or service improvements. This could also involve developing and implementing new procedures.
• Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information to customers.
• Compliance: Ensure compliance with company policies and industry regulations. Participation in training, testing, and project related activities as identified.