Customer Operations Specialist at HNRY Logistics

London, Leicestershire - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 26

Salary

35000.0

Posted On

24 Sep, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Management & Strategy Consulting

Description

Business Operations Use AI tools thoughtfully to solve problems, summarise information, support drafting and improve the speed or quality of day-to-day work
Identify repetitive tasks or manual processes that could be automated, simplified or improved, helping save time and reduce unnecessary admin
Proactively suggest practical improvements to current ways of working, making information easier to find and helping teams operate more efficient
Prepare clear, accurate decks, agendas and meeting materials for Leadership/ExCo and Board meetings, ensuring they are ready within agreed timelines
Track actions and follow-ups from board meetings, offsites and all-hands sessions, helping owners stay clear on deadlines and next steps
Support the CEO and senior leadership with ad hoc business projects, research and follow-up actions, delivering work that is accurate, useful and easy to act on
Office managementKeep the office running smoothly day to day, ensuring supplies, post, shared spaces and general office standards are managed proactively
Provide a welcoming and organised experience for internal and external visitors
Support company events, meetings and office activities so they are well organised, on time and delivered to a high standard
Work closely with IT support and office suppliers to resolve issues quickly and reduce repeat problems where possible
Act as a key day-to-day contact with building management and facilities teams, ensuring office issues, maintenance requests and building updates are communicated clearly and followed through to resolution
Support health and safety processes by helping maintain office checks, records and communications, ensuring actions are completed and the workplace remains safe and compliant
Executive Assistant / support Support the CEO with diary management, appointment setting, travel arrangements and correspondence, helping them stay organised and focused on priorities
Provide ad hoc administrative support to ExCo members as capacity allows, ensuring requests are handled accurately, confidentially and within agreed timings
Coordinate ExCo meetings, offsites and board meetings, including minutes, meeting rooms, IT set-up and catering, ensuring logistics run smoothly and actions are captured clearly

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Business Operations Use AI tools thoughtfully to solve problems, summarise information, support drafting and improve the speed or quality of day-to-day work
Identify repetitive tasks or manual processes that could be automated, simplified or improved, helping save time and reduce unnecessary admin
Proactively suggest practical improvements to current ways of working, making information easier to find and helping teams operate more efficient
Prepare clear, accurate decks, agendas and meeting materials for Leadership/ExCo and Board meetings, ensuring they are ready within agreed timelines
Track actions and follow-ups from board meetings, offsites and all-hands sessions, helping owners stay clear on deadlines and next steps
Support the CEO and senior leadership with ad hoc business projects, research and follow-up actions, delivering work that is accurate, useful and easy to act on
Office managementKeep the office running smoothly day to day, ensuring supplies, post, shared spaces and general office standards are managed proactively
Provide a welcoming and organised experience for internal and external visitors
Support company events, meetings and office activities so they are well organised, on time and delivered to a high standard
Work closely with IT support and office suppliers to resolve issues quickly and reduce repeat problems where possible
Act as a key day-to-day contact with building management and facilities teams, ensuring office issues, maintenance requests and building updates are communicated clearly and followed through to resolution
Support health and safety processes by helping maintain office checks, records and communications, ensuring actions are completed and the workplace remains safe and compliant
Executive Assistant / support Support the CEO with diary management, appointment setting, travel arrangements and correspondence, helping them stay organised and focused on priorities
Provide ad hoc administrative support to ExCo members as capacity allows, ensuring requests are handled accurately, confidentially and within agreed timings
Coordinate ExCo meetings, offsites and board meetings, including minutes, meeting rooms, IT set-up and catering, ensuring logistics run smoothly and actions are captured clearly