Customer Operations Specialist at Robinhood

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

24.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention to Detail, Organizational Skills, Problem-Solving Mindset, Operational Systems, Customer Support, Process Improvements, Documentation, Financial Transactions, Workflow Management, Ticketing Systems

Industry

Financial Services

Description

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Money Customer Operations team’s mission is to deliver seamless, accurate backend processes that enable outstanding customer experiences with Robinhood’s Money products. We act as the "voice of the customer" and work cross-functionally to ensure every operational touchpoint reflects customer needs and meets high standards for security and efficiency. As a Money Customer Operations Specialist, you will focus on the backend operational processes that power a smooth customer experience. While our Customer Support Agents interact directly with customers, you’ll ensure the foundational processes run securely and accurately to resolve issues and support scale. It's an exciting opportunity to directly shape the quality and reliability of our customer support operations! This role is based in our Chicago, IL; Denver, CO; and Westlake, TX offices, with in-person attendance expected at least 4 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do ● Own backend operational processes that support our Money customers, including but not limited to card fulfillment, mail processing, payment processing, and account maintenance workflows ● Partner with the Customer Support team to ensure customer issues that require backend actions are completed quickly and accurately ● Identify and escalate operational inefficiencies, product bugs, or process gaps that could impact customer experience ● Maintain high levels of accuracy and security when handling sensitive customer data and financial transactions ● Work independently to complete tasks while collaborating across teams when escalation or clarification is needed ● Contribute to process improvements and documentation that enhance the scalability and reliability of our operations What you bring ● 2+ years of full-time work experience, ideally in an operations, support, or process-driven role ● Strong attention to detail, organizational skills, and ability to manage multiple workflows simultaneously ● Comfort with structured processes and operational systems; previous experience in a financial services or regulated environment is a plus ● Familiarity with ticketing systems (Zendesk, Salesforce, etc.) or workflow management tools is a plus ● A problem-solving mindset and willingness to learn new processes as the business evolves What we offer ● Challenging, high-impact work to grow your career ● Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching ● Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents ● Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more ● Employer-paid life & disability insurance, fertility benefits, and mental health benefits ● Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! ● Exceptional office experience with catered meals, events, and comfortable workspaces In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $20.40—$24 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $20.40—$24 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $19.60—$23 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Responsibilities

As a Money Customer Operations Specialist, you will focus on backend operational processes that support a smooth customer experience. You will ensure foundational processes run securely and accurately to resolve issues and support scale.