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Customer Operations Specialist at Vi

, , Estonia -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Management, Customer Support, Communication, CRM Experience, Messaging Optimization, Empathy, Problem Solving, Execution Follow-Through

Industry

Wellness and Fitness Services

Description

Description Vi is the health industry’s leading Enterprise-AI platform, serving 188M+ members across top health, wellness, and fitness brands. We use predictive intelligence to connect people with the right resource at the right time, driving better access, engagement, and outcomes. The Operations Specialist bridges our tech and its users. This hybrid role manages user access, resolves registration issues, and sharpens the quality of our AI-driven outreach. You’ll support partner communications in-platform and via CRM, eIdeal for someone structured, clear-headed, and energized by checking items of the list! Responsibilities User Management Create, update, and troubleshoot partner and user access across systems. Support registration flows, access permissions, and engagement readiness. Intervention Support & Execution Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems. Track and escalate outreach blockers or member risk signals across functions. Serve as a steady, calming communicator when de-escalating issues with partners or members. AI & Messaging Optimization Edit, refine, and enhance customer-facing scripts to improve clarity, and effectiveness. Ensure our outreach respects tone, context, and audience-specific nuance. Requirements 2–4 years in customer support, success, operations, or engagement roles Strong verbal and written communicator who can balance empathy and clarity Experience using CRMs or engagement platforms (e.g., Salesforce, HubSpot, ZenDesk, examples) Comfortable editing messaging for tone, accuracy, and engagement Ability to work across teams to de-escalate issues and resolve access barriers Service-first mindset, with strong executional follow-through Advantages None Why choose Vi? None Why choose Muuv? None

Responsibilities

The Customer Operations Specialist manages user access, resolves registration issues, and enhances the quality of AI-driven outreach. They execute outreach campaigns and communicate effectively with partners and members.