Key Responsibilities

• Responsible for the supervision of direct reports within the team
• Validate Customer Profile in coordination with the Pricing and Sales team respectively
• Secure correct implementation of new traffics
• Handle logistic requirements of major key accounts
• Sourcing and negotiating pricing with suppliers, carriers and network partners and provide customized quotations to clients
• Resolve conflicts and provide pro-active solutions to problems to ensure excellent service to clients
• Follow through on all critical inter-departmental escalations to increase customer retention
• Communicating job expectations, planning, and monitoring workload among the team
• Training all new recruits joining the team on the job processes and company policies
• Successful account retention through extensive follow up and personalized visits to clients
• Conducts regularly scheduled departmental meetings and customer service team meetings as necessary to discuss issues, present informational updates, introduce new policies, conduct training, and address specific needs
• Develop and implement effective procedures and policies those are customer focused
• Provide cross functional support to Projects and operations team as and when required
• Comply and meet with all QHSE, compliance and Ethics requirements