ABOUT THE COMPANY:

Meiyume - Are creators and innovators providing solutions in colour cosmetics, fragrance, skin care, hair care, and oral care for world class brands, retailers and direct marketers. They offer a full range of expert services, including design, engineering, formulation, filling, packaging, manufacturing, quality control, logistics, static and interactive point-of-sale display plus smart, retail responsive data analytics.
Within the Meiyume portfolio are our own brands, which is where this role will be held. These are Collection Cosmetics, Make Up Gallery, Witch Skin care, Bristow’s Hair Care, Vosense Hair care and Simple and Wrights bar soap.

ABOUT THE ROLE :

We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our sales team.
We would like the candidate to be organised, a great communicator and passionate about customer service
This is a key role within our team and you will be dealing with customers and all things order related, so you need to be organised and methodical. Attitude is really important – you must be approachable and be able to build rapport.

KEY RESPONSIBILITIES

o Check inbox for any incoming orders.
o Process orders that come through within our QAD system
o Send out DSR (Daily Sales Report) using exported data from our MRP system.
o Liaise with DMW our transport provider to ensure all orders are booked in on time for their scheduled deliveries.
o Make sure list prices and S&OP prices are set correctly for each SKU and each customer within the system to prevent any discrepancies.
o Ensure customer setup links are completed within the QAD system for any new products that are launched.
o Communicate with the sales team to ensure orders are aligning with forecasts.
o Informing customers of any shorted or delayed deliveries.
o Completing CI’s (Commercial invoices) for any sample orders.
o Work collaboratively with the finance team to provide details in order to set up any new delivery points.
o Assist the sales team with any credited orders.
o Look for any shipping errors coming through so that orders can be invoiced on time.
o Deliver KPI’s set by the business.