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Customer Order and Supply Chain Representative - 12-month contract at Hasbro
Uxbridge, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Supply Chain Management, Order Management, Customer Service, Communication Skills, Administration Skills, Attention to Detail, MS Word, MS Excel, SAP, Numerical Reasoning, Deadline Orientation, Problem Solving, Team Collaboration, Customer Satisfaction, Planning, Issue Resolution

Industry

Manufacturing

Description
Management of WotC products, FOC, and POS, resolving EDI issues, ensuring correct quantities, pricing, and delivery dates, as well as any other requirements, such as special packaging, are delivered within specific ordering cycles. Ensure rejection codes are correct, cancellations are kept to a minimum, and fill rate is at the highest possible level. Working closely with the SSC (Shared Service Centre) team for immediate order issue resolution, with Distribution Centres for planning and customer bookings, and the Sales team for ordering updates. Awareness of listings, catalogue launches, New Release dates and stock arrival, including allocation lines. Take personal responsibility for achieving excellent levels of customer service and customer satisfaction when dealing with customers, both internal and external (e-Commerce and general Customers). Proven Supply Chain and Order Management experience. Excellent command of the English language and communication skills. Excellent administration skills, highly organised with attention to detail. PC skills - MS Word and Excel, and knowledge of SAP as a minimum requirement. Numerical reasoning skills. Deadline-oriented, with the ability to escalate/ mitigate risks. Knowing is Half the Battle Break the Mold Take Charge Be Legendary Friendship is Magic Matrix of Leadership
Responsibilities
Manage WotC products, FOC, and POS while resolving EDI issues and ensuring correct quantities, pricing, and delivery dates. Collaborate with various teams for order issue resolution and maintain high levels of customer service and satisfaction.