WHO WE ARE

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.
We’re operating in 74 countries with 32,000 people worldwide

In this role you will contribute to a high level of external customer’s satisfaction and excellent operational service. At the same time, you will work closely with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.

You will be be responsible for:

• Data management and pricing excellence through adoption of standards and tools.
• Work with Commercial Leaders to manage their data.
• Work in advance of the business by ensuring quality data is in place.
• Manage local customer data and work with global Accounts team for seamless order to invoice process.
• Work with the transformation lead to launch efficiency tools.
• Sales order entry, accurate and timely processing of orders, track and tracing of orders.
• Directly manage credit related issues – review, validate and get authorization for the clearance of pricing claims and manage the generation and execution of returns.
• Aligning with Supply Chain on stock management.
• Manage customer service enquiries – support Sales representatives and Key Account Managers in responding to customer demands and requests.
• Complaint resolution – manage, register and resolve customer complaints in an appropriate and responsive manner.
• Supporting colleagues with backfill when required.