The Customer Order Fulfillment Coordinator’s key focus is to set up styles and the related information pertaining to those styles in TAG’s Lawson ERP system based on information provided by the Production Coordinator via a profile sheet or buy sheet. Responsible for ensuring the accuracy of the information and making sure the item set up process is completed within the time frame needed to avoid jeopardizing delivery to the customer. Responsible for issuing purchase orders to suppliers and maintenance of purchase orders. To process and monitor customer orders to ensure they are shipped on time, at the optimal fill rate, and at the correct price. This individual will collaborate across multiple departments (distribution, planning, sales, and IT) to align resources to achieve on time deliveries and maximize fill rates.

BASIC SKILLS REQUIRED:

• Proficient in Excel. The ability to create files, maintain data in the files, create formulas, and formatting. Knowledge of V-look up and creating pivot tables is helpful
• Ability to work independently
• Strong organizational skills
• Strong communication skills, both verbal and written across various departments (Sales, Design, Customer Service, Finance and Warehouse staff)
• Excellent follow up and follow through skills
• Time management skills
• Attention to detail is critical
• Fast learner
• Team player
• Problem solver and solutions provider
• Punctual
• Garment or textile industry experience a plus
• Prefer college graduate or college experience
• Will accept similar work experience in the garment/textile or other industry in lieu of college degree

ROLES AND RESPONSIBILITIES:

• Ensure the timely completion of the item set up process to avoid jeopardizing deliveries
• Follow SOP to ensure the proper set up in the Lawson ERP system (M3)
• Verify entered data by reviewing, correcting, or re-entering data
• Contributes to team effort by accomplishing related results as needed
• Specific accounts will be assigned, however, depending on workload will require assisting with other accounts
• Ensure the integrity of the table data in M3
• Maintenance of styles
• Create purchase orders, purchase agreements, and price lists
• Maintenance of purchase orders, purchase agreements, and price lists based on the direction of the Production Coordinator
• Clean up WIP based on direction from Production Coordinator
• Keying, allocating, and picking of customer orders
• Ensure orders are processed to meet customer start ship dates
• Monitor and review price variances
• Maintenance of customer orders (860’s):
• Price changes/variances
• Date changes
• Quantity changes
• Monitor and review inventory and WIP positions to maximize optimal fill rates
• Monitor and prioritize inbound shipments
• Process planned proposals into purchase orders for direct shipments
• Other duties as assigned

OTHER DUTIES:

• Process customer requests via e-mail, phone, fax
• Process Return Authorizations
• Ensure customer compliance