Customer Order Fulfillment Supervisor

at  Wolseley

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
We are seeking an experienced Customer Fulfillment Supervisor to join our dynamic team at our Laval distribution center. The ideal candidate will oversee the daily operations of our fulfillment team, ensuring that customer orders are processed efficiently and accurately. This role is critical to maintaining our high standards of customer satisfaction and operational excellence.
Shift: Sunday to Thursday from 10pm to 6am

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Ensure all customer orders are processed, packed, and shipped accurately and on time
• Monitor and improve fulfillment processes to increase efficiency and productivity
• Coordinate with inventory management to ensure stock levels meet demand
• Resolve any issues or discrepancies in order processing and fulfillment
• Implement and uphold safety standards and protocols within the fulfillment area
• Collaborate with other departments, including customer service and logistics, to streamline operations and address any fulfillment-related concerns
• Prepare and present reports on fulfillment performance and metrics

What you will bring:

• 3+ years of experience in a fulfillment or distribution related role
• Degree in logistics, supply chain management, business administration, or a related field preferred
• Excellent organizational and problem-solving abilities
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite
• Exceptional communication skills, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

• Ensure all customer orders are processed, packed, and shipped accurately and on time
• Monitor and improve fulfillment processes to increase efficiency and productivity
• Coordinate with inventory management to ensure stock levels meet demand
• Resolve any issues or discrepancies in order processing and fulfillment
• Implement and uphold safety standards and protocols within the fulfillment area
• Collaborate with other departments, including customer service and logistics, to streamline operations and address any fulfillment-related concerns
• Prepare and present reports on fulfillment performance and metric