Customer Order Management Representative at CUMMINGS INC

Huddersfield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Service, Supply Chain Planning, Account Management, Logistics, Documentation, Cross-functional Collaboration, Inquiry Resolution, System Expertise, Export Documentation, Process Improvement, Quality Liaison, Compliance, Communication, Error Reduction, Service Level Agreements

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning for our Customer Service Department in Huddersfield, UK This is a permanent role working 35 hours per week, Monday to Friday, 8:30am–4:30pm. In this role, you will make an impact in the following ways: Serve as the dedicated single point of contact for assigned accounts, strengthening customer trust in Cummins through consistent, reliable communication and ownership of the full order life cycle. Ensure on-time and accurate order processing—from customer set-up to delivery—minimizing delays, reducing errors, and improving overall customer satisfaction. Proactively identify and resolve order exceptions, logistics challenges, and documentation gaps to prevent disruptions and protect agreed service levels. Drive seamless cross-functional collaboration between distribution centers, manufacturing plants, quality teams, and customer support to ensure aligned execution. Resolve complex customer inquiries through detailed research and system expertise, delivering timely responses that meet Service Level Agreements. Maintain precise and compliant export and shipping documentation, reducing regulatory risk and ensuring smooth international transactions. Lead or contribute to process improvement initiatives that streamline workflows, enhance reporting accuracy, and improve operational efficiency. Act as a quality liaison by submitting and tracking non-conformance claims, ensuring customer concerns are addressed and corrective actions are implemented effectively. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The representative will serve as the dedicated single point of contact for assigned accounts, managing the full order life cycle to ensure consistent and reliable communication. Key duties include ensuring on-time and accurate order processing, proactively resolving exceptions, and driving seamless cross-functional collaboration.