Customer Order Management Representative - Level II - OFFC at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Service, Supply Chain Management, Logistics Coordination, Order Entry, Export Compliance, Documentation, Issue Resolution, Quality Management, Reporting

Industry

Motor Vehicle Manufacturing

Description

The Customer Order Management Representative – Level II acts as the single point of contact for assigned customer accounts, managing the end-to-end order life cycle to ensure accurate, timely, and compliant order processing. The role requires close coordination with customers, internal teams, distribution centers, and manufacturing plants to deliver a seamless customer experience while meeting service level agreements and business objectives. Key Responsibilities Manage assigned customer accounts across the complete order life cycle, including new customer setup, order entry and modification, escalations, and logistics coordination to ensure on-time shipment against agreed deadlines. Serve as the single point of contact for Cummins customers, parts distribution centers, manufacturing plants, and cross-functional teams to process and fulfill customer orders. Provide accurate documentation and maintain continuous communication with customers throughout the order fulfillment process. Take ownership of complex customer inquiries by conducting in-depth research and applying a strong understanding of Cummins processes, systems, and practices to deliver timely and accurate resolutions in line with Service Level Agreements. Escalate complex issues to the appropriate support level when required, ensuring complete and accurate documentation throughout the escalation process. Maintain accurate and up-to-date records of all internal and external customer interactions within designated systems and databases. Ensure customer compliance with export policies and compile all required export and shipping documentation in accordance with applicable legislation. Act as a liaison between customers and aftermarket or manufacturing locations for quality-related issues; raise Material or Process Non-Conformance claims through the Quality Management System. Support supervisors in hosting customer visits at the local facility when required. Prepare and distribute standard and customized reports for internal stakeholders and customers. Adhere to Customer Order Management policies, procedures, and performance metrics. Support departmental goals and initiatives aimed at building a proactive, customer-centric support organization. Participate in and/or lead continuous improvement and process optimization initiatives. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role manages the end-to-end order life cycle for assigned customer accounts, acting as the single point of contact for order processing, shipment coordination, and customer communication. Key duties include order entry, handling escalations, ensuring export compliance, and liaising on quality issues.