Customer Order Management Representative - Level II - OFFC at CUMMINGS INC

Wuchang District, Hubei, China -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Relationship Management, Logistics Management, Export Compliance, Quality Management Systems, Process Improvement, Reporting, Conflict Resolution, Cross-functional Collaboration, Documentation

Industry

Motor Vehicle Manufacturing

Description

Job Summary: Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects. 康明斯是一家致力于工作场所多样化的机会平等、平权行动的雇主。我们的政策是为所有符合资格的员工提供平等的就业机会，不论种族、性别、肤色、残疾、国籍、年龄、所属工会、性取向、退伍军人状态、国籍、性别特征和/或表征、或受法律保护的其他身份。请访问 EEOC.gov [https://www.eeoc.gov/] 了解您在工作场所歧视方面的权利。

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Responsibilities

Act as the primary point of contact for assigned customer accounts, managing the entire order life cycle from setup to fulfillment. Resolve complex inquiries and manage quality claims through the Quality Management System to ensure timely delivery.