Customer Order Management Representative - Level III at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Order Management, Analytical Skills, Supply Chain Management, Communication Skills, Problem Solving, Logistics Coordination, Documentation, Quality Management, Export Compliance, Cross-Functional Collaboration, Customer Support, Data Analysis, Service Level Agreements, Issue Resolution, Continuous Improvement, Internal Auditing

Industry

Motor Vehicle Manufacturing

Description

The Customer Order Management Representative – Level III operates with minimal supervision and in alignment with the Cummins Delegation of Authority Policy. This role uses analytical and quantitative methods to understand, predict, and enhance supply chain and customer order management processes. The position collaborates cross-functionally to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive stability across the supply chain while delivering a superior customer experience. The role supports customers across the complete order life cycle and works in a rotational night shift between 5:00 PM to 2:00 AM IST. Key Responsibilities Manage assigned customer accounts across the entire order life cycle, including new customer setup, order entry and modification, issue resolution, escalations, and logistics coordination, ensuring orders are shipped within agreed timelines. Act as the single point of contact for Cummins customers, parts distribution centers, manufacturing plants, and cross-functional teams to ensure accurate order processing and fulfillment. Provide proactive, clear, and continuous communication to customers throughout the order life cycle, including accurate documentation. Take ownership of complex customer inquiries, performing detailed analysis and research using a strong understanding of Cummins systems, processes, and practices; deliver timely responses aligned with Service Level Agreements (SLAs). Escalate complex issues to the appropriate level of support with complete and accurate documentation. Maintain accurate records of all internal and external interactions within relevant systems and databases. Ensure compliance with export policies and regulations, including preparation and validation of required export and shipping documentation. Act as a liaison between customers and manufacturing or aftermarket teams to address quality issues; submit Material Non-Conformance or Process Non-Conformance claims through the Quality Management System. Support supervisors with hosting customer visits at local facilities. Prepare and distribute standard and customized internal and customer-facing reports. Demonstrate strong knowledge of Customer Order Management policies, procedures, and performance metrics. Support departmental initiatives aimed at driving proactive customer support and continuous improvement. Serve as a Quality Management Systems Champion and/or Subject Matter Expert, including Internal Auditor responsibilities where applicable. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Manage assigned customer accounts throughout the order life cycle, ensuring timely order processing and fulfillment. Act as the single point of contact for customers and internal teams, providing proactive communication and resolving complex inquiries.