Customer Order Management Representative - Level III at CUMMINGS INC

Jinwan District, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Supply Chain Analysis, Demand Planning, Logistics Management, Export Compliance, Quality Management Systems, Customer Relationship Management, Analytical Methods, Quantitative Analysis, Internal Auditing, English Proficiency, Cantonese Proficiency

Industry

Motor Vehicle Manufacturing

Description

Job Summary: The Customer Order Management Representative Level III under minimal supervision and in accordance with Cummins Delegation of Authority Policy uses analytical and quantitative methods to understand, predict, and enhance supply chain processes. Collaborative cross-functional intelligence to validate and execute the demand plan and shorten the order to cash cycle. Aligns the supply plan with the demand plan and drives stability in the supply chain. Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Supports Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understands Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Serves as Quality Management Systems Champion (e.g. Internal Auditor Certification) and/or Subject Matter Expert. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Manage the full customer order life cycle and act as the primary point of contact for customers and manufacturing plants. Use analytical methods to enhance supply chain processes and align supply plans with demand to shorten the order-to-cash cycle.