Customer Order Management Representative - Level III at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Order Management, Supply Chain Processes, Analytical Methods, Logistics Coordination, Customer Communication, Problem Solving, Quality Management, Documentation, Cross-Functional Collaboration, Export Compliance, Service Level Agreements, Order Fulfillment, Data Analysis, Customer Experience, Internal Auditing, Process Improvement

Industry

Motor Vehicle Manufacturing

Description

The Customer Order Management Representative – Level III operates under minimal supervision and in accordance with Cummins Delegation of Authority Policy to support end-to-end customer order fulfillment. The role uses analytical and quantitative methods to understand, predict, and improve supply chain processes. This position collaborates cross-functionally to validate and execute demand plans, shorten the order-to-cash cycle, align supply with demand, and drive stability across the supply chain while delivering a high-quality customer experience. This role requires working in rotational night shifts between 5:00 PM and 7:00 AM IST Key Responsibilities Manage assigned customer accounts across the complete order life cycle, including new customer setup, order entry and modification, escalations, and logistics coordination, ensuring orders are shipped within agreed timelines. Act as the single point of contact for customers, parts distribution centers, manufacturing plants, and cross-functional teams to process and fulfill customer orders. Provide accurate documentation and maintain continuous communication with customers throughout the order process. Take ownership of complex customer inquiries and resolve issues through detailed research and strong knowledge of Cummins processes, systems, and practices, ensuring responses meet defined Service Level Agreements. Escalate complex issues to the appropriate support level with complete and accurate documentation. Maintain accurate records of all internal and external customer interactions in relevant systems and databases. Ensure customer compliance with export policies and coordinate preparation of required export and shipping documentation in line with applicable legislation. Act as a liaison between customers and manufacturing or aftermarket teams for quality-related issues, including submission of Material Non-Conformance or Process Non-Conformance claims through the Quality Management System. Support the Supervisor in hosting customer visits at the local facility. Prepare and distribute standard and customized internal and customer-facing reports. Understand and adhere to Customer Order Management policies, procedures, and performance metrics. Support departmental goals and initiatives to drive a proactive, customer-focused support organization. Serve as a Quality Management Systems Champion (e.g., Internal Auditor Certification) and/or Subject Matter Expert as required. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Manage customer accounts throughout the order life cycle, ensuring timely order fulfillment and acting as the main contact for customers and internal teams. Resolve complex inquiries and maintain communication with customers while adhering to company policies and performance metrics.