Customer Order Specialist

at  Signify

Johannesburg, South Africa
Category
Supply Chain Management
Posted Date
05/10/2024
Job Id
350269
We’re looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Johannesburg
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
As a Customer Order Specialist your responsibilities will encompass the complete cycle from order receipt to delivery, along with the associated reporting tasks.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

YOUR QUALIFICATIONS

• Degree / Diploma in Supply Chain / Logistics
• Strong customer orientation
• Speed & Execution mindset.
• Communicates with impact.
• Graduate with Supply Chain
• Proficiency in French, and Arabic would be an advantage
  Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don’t fit all the criteria but believe this role is for you, we would very much like to hear from you.

• Verify order availability and draft delivery proposals, offering alternatives as necessary.
• Update order statuses and escalate any discrepancies.
• Review complex orders for technical and commercial accuracy.
• Handle special order cases, combined shipments, and address issues with items missing or not functioning on arrival.
• Oversee the digital sales order creation process.
• Conduct monthly reports on order receipts, deliveries, sales, and inventory levels.
• Confirm and validate sales orders by cross-referencing and checking for accurate information.
• Oversee sales orders from confirmation to delivery and dispatch.
• Maintain and manage customer data accurately.
• Address customer inquiries and resolve complaints through multiple communication channels.
• Coordinate manual order processes for intricate projects, ensuring timely milestone deliveries and billing.