• Support customers experiencing financial difficulty and agree affordable repayment arrangements.
• Manage customer queries and account issues professionally and efficiently.
• Assess customer circumstances and provide appropriate support.
• Ensure compliance with Consumer Duty and relevant regulatory requirements.
• Maintain accurate customer records and payment arrangements.
• Work collaboratively with internal teams to deliver positive customer outcomes.
• Key RequirementsExperience in financial services, ideally within motor finance, consumer lending or banking.
• Experience in customer service, collections, arrears management or financial support.
• Strong communication and interpersonal skills.
• Ability to handle sensitive customer situations with empathy and professionalism.
• Good organisational skills and attention to detail.

This is an excellent opportunity for someone with a financial services background who is passionate about customer care and delivering fair outcomes.