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Customer Outreach Specialist at Chubb External
Montreal, Quebec, Canada -
Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Outbound Calls, Claims Handling, Billing Assistance, Payment Processing, Cross Selling, Account Management, Service Requests

Industry

Insurance

Description
Location: Brossard, Quebec PRIMARY DUTIES Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies Handle direct returning incoming calls as a result of outbound activities. Follow up on customer issues regarding claims, billing or other service concerns. Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card. Cross sell over the phone. Process routine requests for service items. Miscellaneous department activities as needed.
Responsibilities
The Customer Outreach Specialist will handle incoming cancellation calls and perform outbound call activities for past due policies. They will assist customers with claims, billing issues, and payment processing while also cross-selling services over the phone.