A LITTLE BIT ABOUT US

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

You’ll be in our busy Payments team helping to navigate our customer’s journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue payments, making 60 outbound calls per day, managing queries via inbound and e-mail correspondence with goals and targets in place. Obtaining payment, resolving queries/disputes, and where appropriate agreeing to a payment in a timely and satisfactory manner. As a member of our dynamic Payments team, you will play a vital role in guiding our customers back to financial stability whilst also engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. Join us and help make a difference in our customers journey!