Customer Performance Manager at Workstreet

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Performance, Strategic Account Management, Consulting, Negotiation, Business Acumen, Analytical Skills, C-Level Communication, Trust Services, Security Services, Compliance Services

Industry

Computer and Network Security

Description

The Opportunity We are seeking a highly motivated Customer Performance Manager to join our strategic team and drive measurable business outcomes and revenue growth for our clients and for Workstreet. This individual will own a portfolio, focused on optimizing client ROI and maximizing Net Revenue Retention (NRR) and expansion revenue. Reporting to the Senior Director of Customer Performance, this is a strategic, revenue-generating role with variable compensation tied directly to expansion bookings and Net Revenue Retention (NRR). What You'll Do Client Value Realization: Act as a strategic consultant to C-suite and security leaders. Define, track, and secure mutual agreement on Key Performance Indicators (KPIs) that demonstrate Workstreet's ROI and accelerate client compliance and trust objectives. Proactive Performance Intervention: Own the financial health of the account. Develop and execute strategic playbooks to mitigate churn risk and identify revenue expansion opportunities by continuously analyzing client usage, compliance gaps, and future business needs. Revenue Expansion & Commercial Ownership: Develop and manage a proactive pipeline for upsell and cross-sell opportunities (e.g., new standards, adjacent services) within the assigned portfolio. Lead commercial conversations and negotiate favorable contract expansions and renewals. Cross-Functional Strategy: Serve as the "Voice of the Customer Performance" leader internally, partnering closely with Sales, Product, and Marketing to inform roadmap priorities and drive organizational alignment on client-driven growth strategies. Who You Are 5+ years of experience in high-growth B2B SaaS in a revenue-centric role (e.g., Customer Performance, Strategic Account Management, or Consulting) with a verifiable track record of meeting or exceeding NRR and expansion targets. Demonstrated ability to communicate and negotiate with C-level executives (e.g., CISO, CTO, CEO) to influence strategic purchasing decisions and build multi-year business cases. Strong business acumen and analytical capabilities—must be able to translate product usage into compelling ROI and revenue arguments. Ability to work independently and as part of a team. Familiarity with trust, security, and compliance services including SOC 2, ISO 27001, GDPR, and HIPAA. What We Offer Career Development: Clear path with mentorship and training opportunities Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities. Growth Opportunity: Early-stage company with significant room for career advancement. Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team. Work Environment Requirements Reliable high-speed internet connection. Quiet, professional home office setup. Must be amenable to work US Eastern Time zone hours. Fluency in written and verbal English communication skills. Workstreet Is An Equal Opportunity Employer As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Responsibilities

The Customer Performance Manager will act as a strategic consultant to clients, focusing on optimizing ROI and maximizing Net Revenue Retention. This role involves developing strategic playbooks to mitigate churn risk and identifying revenue expansion opportunities.