COMPANY OVERVIEW

PartsAvatar, established in 2016, is a Canadian e-commerce marketplace dedicated to providing a superior experience for automotive parts. Our success stems from our advanced platform, expert support, and comprehensive catalog, which enable us to offer competitive pricing and expedited shipping. As a technology-driven company, we highly value our engineering team’s contributions across Canada and foster a high-trust environment where employees are encouraged to learn, make decisions, and build fulfilling careers.

REQUIREMENTS:

• Previous experience in a similar role, preferably within the auto parts industry.
• Strong knowledge of auto parts and vehicle systems.
• Excellent customer service and communication skills.
• Ability to lift and carry heavy objects.
• Ability to work 10-hour shifts.
• Reliable and punctual.

JOB ROLE

We are seeking a Customer Pick-Up Associate with prior experience in the auto parts industry to join our team. The ideal candidate will be a proactive, customer-focused individual with a solid understanding of auto parts and a strong work ethic.
In this role, you will be a key point of contact for our customers. You will provide excellent counter service, assist with counter sales, and guide walk-in customers through our online ordering process. You’ll also be responsible for answering questions related to online tickets and helping customers with their orders. This is a physically demanding role that requires the ability to carry and lift heavy auto parts.
This is a full-time/part-time position with a variable schedule of 3 to 4 days per week, with 10-hour shifts.

RESPONSIBILITIES:

• Provide friendly and efficient counter service to customers picking up orders.
• Assist with counter sales and process customer payments.
• Educate walk-in customers on the online ordering process.
• Answer customer questions and resolve issues related to online tickets.
• Receive, organize, and prepare auto parts for customer pick-up.
• Safely lift, carry, and move heavy auto parts.
• Maintain a clean and organized work environment.