MULTI AWARD WINNING KELTECH ENGINEERING IS NOW RECRUITING FOR A CUSTOMER & PLANNING SUPPORT SPECIALIST.

Are you an organised, detail-oriented professional with a passion for customer service and production planning? Do you thrive in a fast-paced environment where problem-solving and communication are key? If so, Keltech is looking for a Customer & Planning Support Specialist to join our team!

ABOUT THE ROLE

As a Customer & Planning Support Specialist, you will play a vital role in coordinating production schedules, managing customer relationships, and ensuring smooth operations between our customers and internal teams. This role is ideal for someone with strong analytical skills, a keen eye for detail, and a proactive approach to problem-solving.

KEY RESPONSIBILITIES:

Customer Interaction: Act as the main point of contact for customers, ensuring their orders and queries are handled efficiently.
Order Management: Process customer orders, maintain accurate records, and ensure schedules align with production capacity.
Production Scheduling: Create and manage work orders, ensuring a level-loaded schedule to optimise production efficiency.
Issue Resolution: Identify and escalate any potential delays or challenges in meeting customer requirements, working cross-functionally to resolve them.
Reporting & Insights: Prepare weekly and monthly reports for senior management, providing key insights into scheduling and production efficiency.
Continuous Improvement: Identify opportunities to enhance the customer experience and improve internal processes.

IF YOU’RE READY TO TAKE ON A KEY ROLE IN A THRIVING BUSINESS, WE WANT TO HEAR FROM YOU!

Keltech is recognised as a World leader in the supply of complex metal fabrications. With customers such as Volvo CE, Caterpillar, JCB, Manitou, Liebherr and Atlas Copco but to mention a few, supplying UK, Mainland Europe and USA.
Over 80% of all promotions are filled internally at Keltech. Career progression and development of our employees is ingrained in our culture.